We've got
your back.
Help for existing Socrion clients. Whether something needs a look, you want to change what we built, or you've just got a question — here's how to reach us, and what to expect.
Help, the way it should be.
You're not logging a ticket into a void. When you reach out, you're talking to the people who built your system — no call-centre scripts, no being passed around.
And often, we're already on it. Everything we build should be monitored. Where monitoring is in place, if an automation fails, we're usually alerted before you'd even notice. Support isn't just waiting for you to report a problem — a lot of the time, it's us quietly fixing things in the background.
Three reasons to get in touch.
Something's not working
An automation's misbehaving or stopped. Tell us and we'll confirm, prioritise and fix it — often before you've noticed it yourself.
You want a change
Need to tweak, extend or add to what we built? Tell us what you have in mind and we'll scope it — small changes are often quick.
You've just got a question
Not sure how something works, or what's possible? No question's too small. Ask, and we'll point you the right way.
Send us a message.
Click below and an email opens in your own mail app, with a few prompts already filled in. Add your details, hit send, and it comes straight to us.
Open a support email →Not a client yet? Book a free call instead.
Common questions.
Get in touch straight away using the support button above. Where monitoring is in place, it may already have flagged the issue — but always tell us, so we can confirm and prioritise the fix.
We aim to acknowledge every support request within one business day, and urgent issues affecting a live automation are prioritised. Clients on a monitoring and support plan get faster, proactive cover.
Great — tell us what you have in mind via the support button and we'll scope it. Small tweaks are often quick; larger changes we'll quote clearly before starting.
Everything we build can be instrumented so failures surface fast. Ongoing proactive monitoring and support is available as a monthly plan, so issues are caught and handled before they affect your business.
Absolutely. If you're wondering whether automation could help your business, that's a different conversation — book a free call and we'll talk it through.
Want support that comes to you?
Our monitoring and support plans catch and fix issues proactively — often before you notice them. Ask us about ongoing cover for what we've built.
Book a call →